Cancellations and changes to bookings

The information on this page is for early years practitioners and relevant professionals working with families in the Caerphilly county borough only

Cancellations and changes to bookings

Cancel a booking

To cancel a booking please call the Early Years Hub within 24 hours of the date of the course so that the place can be offered to someone on the reserve list on 01443 863232 .

A cancellation email will be sent to the attendee, and a copy to the setting manager or training co-ordinator.

Changing a booking

It is important to notify us of any changes to a booking prior to the training so that the trainer has an accurate attendance list for the session. Anyone not on the attendance list may be refused access to the training.

To change a booking to an alternative date or to change the attendee to another person at a setting, please call the Early Years Hub within 24 hours of the date of the course on 01443 863232.

The original booking will be cancelled, and a cancellation email will be sent to the attendee and the setting manager/training co-ordinator. The new details will then be added, and a booking confirmation email will be sent to the new attendee and the setting manager/training co-ordinator.

If the course incurs a fee, this fee will be transferred to the alternative date or to the new attendee.

 

Follow us

Facebook